Orders are shipped using UPS, FedEx, FedEx Home Delivery, or USPS Priority Mail. We reserve the right to use other carriers. Orders may ship in multiple boxes and/or from multiple carriers.

Items are carefully packed and sealed to prevent damage in transit. Loss or damage claims must be taken up with the carrier and we will assist.

Any shipment that is refused will result in a restocking fee and shipping costs cannot be refunded.

Any modification to an address after the order is placed may be subject to a fee. If you have specific shipping requirements, please contact us prior to ordering via email [email protected] or phone 919-420-0021.

Hawaii, Alaska, US Territories, US Military and International customers please refer to the "INTERNATIONAL SHIPMENTS" page for assistance with placing an order.

On certain indicated items shipping is fixed or free. This is generally limited to the 48 continental US States. Some exceptions may apply.

Free shipping items and non-free shipping items cannot be placed on the same order or full shipping charges will be added. Place separate orders, one for the free shipping items, one for non-free shipping items.

YES, we do ship internationally. Please refer to the "INTERNATIONAL SHIPMENTS" page for assistance with placing an order.

At the placement of order, BUYER MAY NOT CANCEL OR RETURN IF NO LONGER NEEDED.

Goods will be shipped via Delivery Duty UNPAID. International orders may be subject to local customs duties, taxes, or import fees. These charges are the recipient's responsibility and are determined by your local customs office.

The amount paid will reflect the amount on the customs declaration. "By law, we must declare the exact retail value of all items on customs forms. We cannot mark orders as 'gifts' to avoid customs fees."

NOTE: Due to the high cost of international shipping, customers are responsible for all return shipping costs under any circumstances. This includes returns for damaged items, incorrect shipments, warranty claims, or any other reason for return.

If a shipment is lost, mis-routed, or damaged please contact us to start an investigation with the shipping carrier. Replacement items cannot be sent until the shipping carrier completes their investigation.

Please contact us immediately and provide photos of the damaged item and/or shipping boxes. These images will be submitted to the manufacturer or shipper for evaluation. Once received, we will inspect it to determine if found to be unusable. If the damage occurred during shipping, we will file a claim with the shipping carrier. The shipper requires photos for verification, so please keep all boxes and packaging materials for inspection. If damaged prior to shipping we will contact the manufacturer for warranty replacement.